GLEN F. RAPHAEL
255 King Street #1810
San Francisco, CA 94107
raphael@pobox.com
415-495-4969

OBJECTIVE
 A position related to software quality.

SUMMARY
 Over 9 years of experience in Software Quality Assurance; over 5 years experience
 in Software Development. Highly skilled at finding and reproducing software bugs,
 including through white-box testing. Created, shipped real products.

TECHNOLOGY
 C/C++, Perl, Python, shell, JavaScript, NewtonScript, HTML
 UNIX (Linux, QNX, Solaris), Windows NT/2K/XP, Macintosh

EXPERIENCE
2003-2006
 OEM Software Engineer/QA Engineer, Beatnik
 Created MIDI files, MP3s and other content to test a music engine.
 Assembled a test laboratory. Worked with cellphone manufacturers to isolate
 bugs related to sound quality. Became a QAI "Certified Software Tester".
 
2001-2003
 Senior Quality Assurance Engineer, Gibraltar Software
 Created the QA department. Assembled a test laboratory; tested installation,
 configuration and use of client/server application. Tracked product status
 and approved releases. Filed over 500 bugs; verified over a thousand. 

2000-2001 
 Applications Staff Engineer, Red Jade
 Designed PDA software for a wireless handheld entertainment device. Wrote the
 application launcher, the calculator, and an application support library. Created
 the core applications that defined the overall user interface.

1998-2000 
 Quality Assurance Tools Engineer, Pocket Science/Pocket.com
 Created test procedures and test tools here and in Asia, where I traveled to verify
 manufacturing quality. Managed international testing efforts, estimated project
 completion status, made design decisions. Became the user interface expert for the
 JVC "PocketMail" device. Convinced management to drop features in order to bring in
 the release schedule and ship with confidence.

1997-1998
 Test Engineer; Software Engineer, General Magic
 Wrote API test code and designed test suites. Added table support to a
 handheld web browser application. Fixed bugs in Magic Cap OS using C++.
 Initial 3-month contract favorably extended until job completion.

1995-1997 
 Director, West Coast Operations, LandWare
 Created NewtPaint, the premier paint program for the Apple Newton. Showed products
 at COMDEX and CES. NewtPaint received the top review rating in Pen Computing Magazine
 and was a commercial success for LandWare.

1994-1996 
 API Test Engineer (contractor), Chamberlain & Associates
 Tested Newton 2.0 Recognition for Apple Computer. Wrote API regression tests. Filed
 hundreds of bugs and verified fixes, making many difficult and obscure bugs reproducible.

1990-1994 Software Engineer, FXD/Dow Jones/Telerate
 Created load-balancing software for a foreign-currency trading system. 

1989-1990 UNIX Engineer, IBM Palo Alto Scientific Center
 Ported the Jove editor and a C compiler to AIX/370. Wrote a printer driver.

EDUCATION
 B.A. in Computer Science, University of California at Berkeley

MEMBERSHIPS
 ACM SIGCHI (Computer-Human Interaction SIG).
 Founder, Stanford Newton Users Group
 Co-Founder, Stanford Pilot Users Group
 President, Stanford Macintosh Users Group (1994-1996)

HOBBIES
 Programming http://www.dailygammon.com, guitar, juggling, blackjack